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The Fabled Thread

About Us

The Fabled Thread is fast-becoming an iconic brand within the craft market. We strongly believe that everyone would benefit from the processes involved in sewing and handicrafts, therefore are working help everyone discover their own creativity and feel confident to create. We have grown substantially since being founded in 2020 with just a small team and have exciting plans to continue to build the business to be one of the leading players in the international craft and lifestyle market.

The Role

We are looking for a motivated and dynamic individual as a full-time studio assistant for The Fabled Thread. This is a core role in the organisation, being instrumental to the high performance and customer experience for The Fabled Thread. The role will ensure all of our business’ fulfilment, logistics and stock management systems activity is coordinated in line with our activity plan, so that our efforts deliver on the business’ huge commercial potential.

Benefits of working at The Fabled Thread

  • Opportunity to work within an exciting, growing business
  • A creative working environment and supportive team culture
  • Workplace pension offered through NEST
  • 20 day holiday allowance, plus bank holidays and additional Christmas closure days between Christmas and New Year

Job Description

Role title: Studio Assistant

Contract type: Fixed Term Contract: Maternity Cover

Location: Studio based in Islington, London

Contract length: 12 Months

Working hours: Whilst we are ideally recruiting for a full-time position, for the right candidate there may be flexibility to work 4-days per week (either over 4 days or spread across 5 days).

Salary: £30,000

Reports to: Founder

Start date: ASAP


Purpose of the role

This is a key operational role which will underpin the running of The Fabled Thread including stock management, fulfilment, logistics and customer services. The role will be responsible for the day-to-day management of the studio premises and coordination of freelance support around stock build, new launches and seasonal periods.


Application process

To apply, please send your CV and a brief cover letter to studio@thefabledthread.com. Applications close on 25th February. Applicants will be shortlisted on a rolling basis with final shortlisted candidates informed in the week commencing 26th February.

To ensure a good fit with the team and organisation culture, we require all shortlisted candidates to come into the studio for a paid half-day. This enables you to experience the role and for us to get a thorough understanding of how you work. We will be carrying out the half-day sessions in the week commencing 4th March therefore if, for any reason, you aren’t able to do this please let us know when applying.


Responsibilities

Fulfilment & logistics

  • Preparing materials to go into kits, for example, splitting wool, winding bobbins of thread and cutting fabric
  • High attention to detail to ensure all kits are packed with everything required
  • Packing and processing orders for domestic and international customers
  • Good organisation to manage order backlog and postal deadlines
  • Manage inventory levels determine which products require stocking across both the kits and framing lines, and to support the stock build plans for new launches or key events (i.e. sales, Christmas, workshops etc)

Studio management

Lead on the day-to-day running of the studio including, but not limited to:

  • Managing organization of the studio space and office supplies
  • Liaise with the founder, our decorative painter, other studio assistants and freelancers to manage labour requirements of the business
  • Manage incoming and outgoing post
  • Take a lead role in onboarding of freelancers and studio assistants
  • Working with the Founder to coordinate test stitchers for new products and prototypes

Stock control

  • Manage inventory levels on the website
  • Manage your time effectively to plan and prioritise the stock which needs preparing
  • Run regular stock checks of finished kits and raw materials, and maintain the website stock levels
  • Work closely with the Founder to make sure stock levels are maintained at an appropriate level, highlighting areas of surplus stock or upcoming stock outages to ensure purchase orders are placed when necessary.

Customer service

  • Lead on the day-to-day management of customer service at The Fabled Thread which includes controlling the customer service email address and coordinating any specific customer requests (i.e provision of additional thread or yarn)
  • Meeting visitors to the studio, explaining our product offering and supporting in-person purchasing
  • Assisting on workshops, open days or pop-up shops

Other

As we are a small growing business, you should be keen to help with other tasks outside your brief as well for taking the initiative to look for any other areas we can improve or grow


Person Specification

Experience

  • Demonstrable track record in a similar operational role
  • Experience of operations and fulfilment in an eCommerce setting
  • Knowledge of Shopify is preferrable

Personal attributes

  • Adaptable and self-motivated
  • Ability to multi-task and adhere to deadlines
  • Extremely well-organized with a customer-oriented approach and strong attention to detail
  • Willingness to roll up your sleeves and get stuck in
  • Excellent written and verbal communication and people skills
  • Know and love the work of The Fabled Thread and the ethos behind the business
  • Interest in working in a fast-paced creative start-up
  • Keen to work with the Founder to build an inclusive and fun culture for The Fabled Thread

Inclusion statement

We are an equal opportunities employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.