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Frequently Asked Questions

General

When will the full range of kits be available?

This is a temporary website for our Camel kits. The full website will launch in mid-May. We will provide updates on the timing of the full launch via our instagram page @thefabledthread 

I am new to embroidery, will I be able to make this?

Yes, absolutely! All kits have detailed guides with them to walk you through, and there are lots of how to videos to walk you through the steps from threading the needle to mounting your final piece. Until the full website launch, you will find our how to guides on our instagram page (@thefabledthread) or on our YouTube channel (The Fabled Thread). The simplicity of embroidery is part of what makes it so enjoyable and relaxing!

 

Delivery and Returns

How soon will I receive my kit?

All orders will be shipped within three business days of receiving your order.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I return my delivery?

We endeavor to ensure that you receive the highest standard and quality of products and services at all times. However if you are unhappy with anything please contact us within 48 hours following arrival and we will do our best to resolve any issues. The Samplers cannot be returned unless they are faulty due to being customized designs. Products can be returned within 14 days of purchase. Use a tracked postal service as I cannot accept responsibility for returned items lost in transit. Items must be returned in their original condition, being complete, unopened & unused. Postage costs are non-refundable.
 

Product:

What is included in my kit?

The Camels come with the design printed on heavy cotton twill, full colour and stitching plans, all the DMC thread on colour coded bobbins, two needles, a 6 inch or 7 inch hoop frame and comprehensive instructions.

What happens if I run short of threads?

All kits are provided with an excess of thread. However if you do experience a shortage, contact hello@thefabledthread.com.

What do I do with my finished piece?

All pieces will look slightly distorted when you finish them, but don’t worry about this, they are easily straightened in the stretching process. For pieces to be framed, please refer to the how to guide on mounting which explains the way we do this. You can find this on our instagram or YouTube pages

Can I sell what I have made?

We are afraid not. The instructions provided in all our kits and the finished items made from them are for your personal use only. They must not be copied, reproduced or sold.