We endeavor to ensure that you receive the highest standard and quality of products and services at all times. However if you are unhappy with anything please contact us within 48 hours following arrival and we will do our best to resolve any issues. The Samplers cannot be returned unless they are faulty due to being customized designs. Other products can be returned within 14 days of purchase. Use a tracked postal service as I cannot accept responsibility for returned items lost in transit. Items must be returned in their original condition, being complete, unopened & unused. Postage costs are non-refundable.